Warranty & Returns
Warranty Information
In the unfortunate event that your item has a manufacturer's defect or electronics issues, simply it back (in-Store) or E-mail us with pictures and descriptions of the issues!
- If the item was purchased within 30-90 days(depending on manufacturer), contact us with a description and photos that show the problem. If the issue is covered by the manufacturers warranty we will issue replacement parts or a replacement item. This is handled on a case-by-case basis, replacement items may not be available, and additional shipping costs may be incurred.
- If the issue develops outside of the warranty no worries, were here to help! We have a large selection of replacement parts and service is available
- If all else fails feel free to contact the manufacturer directly. Most of the brands we carry have a manufacturer's warranty, and with some brands resolution can be achieved via the manufacturer directly.
Return Information
Regular non-sale priced items must be returned within 30 days of purchasing.
- All products must have all original tags still attached and original packaging as well as any accessories.
- The item must be unused and in new condition.
- The customer is responsible for all shipping & handling charges related to the return. See below for order error returns.
- If an error by us (Island Toys & Hobby) return shipping is covered!
- All sale items are FINAL SALE! They are non-refundable.
How to Return/Exchange an Item:
Exchanges
We do not do exchanges online, but you can mail back your item for a full refund and place a new order for a different item.
To RETURN an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:
Island Toys & Hobbies
Waneta Plaza, 8100 BC-3B Unit 105
Trail, BC V1R 4N7
IN CANADA: Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).
FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!